Information for Patients
Payment and Insurance
Payment for all consultations, treatments and procedures will be taken on the day of your appointment. We accept payment by cash, cheque, bank transfer, debit card and credit card (VISA, Mastercard).
For those patients who are insured, a receipt will be provided to enable you to claim the fee/s back from your insurance company. Some insurance policies may require prior authorisation before we can see you so we always recommend checking you're covered before your appointment and that you are aware of the exact terms of your policy. Patients/guarantors are ultimately responsible for their knowledge of specific coverage guidelines and requirements pertaining to their insurance plan.
Our office staff are always happy to discuss billing matters with you at any time on 01727 812925.
All information concerning patients is treated as strictly confidential, and all members of staff are subject to, and bound by, these confidential laws. We cannot therefore disclose any information about patients, even to close relatives, unless we have the written permission of the patient (see below), or in exceptional circumstances such as when the health and safety of others is at risk or the law requires it.
Procedure for Patients Requesting Access to Medical Records:
Where a request for access to a record is made, all members of staff follow the legislation and guidance set out by the Freedom of Information Act 2000 and The Data Protection Act 1998.
Any request for access has to be submitted in writing using the surgery Patient Request for Access to Medical Records Form – Ref:F003/reg20. Please contact the surgery if you wish to fill out one of these forms. A requirement of the policy is that two forms of identification are required, copies of which are to be attached to the request form. If approved, any medical records released should be collected in person.
40 days are allowed to complete the request.
If you wish to have a chaperone present during your appointment, you may bring an ‘informal chaperone’ with you, who will usually be a friend or family member. Please note that an informal chaperone cannot be what is legally considered as a child.
Alternatively you may request a ‘formal chaperone’ who will be a healthcare assistant or another member of staff. All our staff have undergone a thorough DBS check (Disclosure and Barring Service, formerly known as a CRB check), and all are bound by the rules of confidentiality.